FAQ
Frequently Asked Questions
A plain guide to the puzzle table, accounts, uploads, rooms, events and scores.Do I need an account to play?
No. You can open a public puzzle and play as a guest. Your current progress can stay on the device you used.
An account matters when you want saved history, favorites, public leaderboard scores, room invites or public review for your own uploads.
Why is my guest score not on the leaderboard?
Guest scores stay private because public boards need a stable player identity. That keeps the board cleaner and makes moderation possible.
If you finish as a guest, the score can be held as a pending score. Sign in from that offer and the same result can be saved to your account.
Can I use my own photo?
Yes. Upload a JPG, PNG or WebP image and play it privately after the file passes basic technical checks.
Public sharing is different. If you want other players to find the puzzle, the image goes through review first.
What photos work best?
Sharp photos with clear details make better puzzles. Landscapes, rooms, food, pets, buildings and travel photos usually work well.
Very blurry photos, huge empty skies, tiny screenshots and images full of text are harder to enjoy as jigsaw puzzles.
Can I choose the number of pieces?
Yes. The browser table currently opens the public counts from 4 pieces up to 1000 pieces.
The 1000 piece board is a long session, so it is most comfortable on a tablet, laptop or desktop screen.
Do rooms work like normal puzzles?
Rooms use the same puzzle table, but the piece count is locked by the room. Everyone in the room plays the same variant.
Room results stay separate from solo leaderboards because several people may have worked on the same table.
How do room invites work?
A room owner can create an invite link or send an invite to an eligible account. Open the link in the browser where you want to play, then join the shared table.
An invite can have an expiry time. If no expiry is shown, it remains usable while the invite and room are active. A private invite meant for a specific account cannot be used by a different account.
What happens if a room disconnects or opens in another tab?
The table reconnects after a short network interruption and returns to the room's latest shared state. If a connection has been offline for longer, reload the room before moving more pieces so the current board is visible.
Tabs in the same browser share the same guest identity but keep separate live connections. Closing a tab does not remove the guest from the room while another room tab is still active.
What are events for?
Events give players a reason to come back at the same time. Some are about speed, some use a minimum piece count and some send players into team rooms.
Event scores use their own rules. A normal puzzle score and an event score are not mixed together.
Can I hide or remove my uploaded puzzle?
Private uploads stay yours. Public approved puzzles become part of the public catalog and cannot be removed from the site with a quick accidental click.
If something is wrong, contact us or report it. Public content needs a review trail so we do not break pages, leaderboards or player history by mistake.
What does a screened score mean?
Public solo results are screened for eligibility, helper use and basic plausibility. Screening does not mean Jigsaway has reconstructed and proved every move in the solve.
A result can be held for review or hidden when timing, move counts, reports or other integrity signals look unusual. Admins can restore a result after review.
Can I play on my phone?
Yes. The table works with touch controls and mobile layouts use horizontal rails where that makes browsing easier.
Large piece counts are more comfortable on a tablet or desktop. Phones are better for smaller counts and quick daily games.
What happens if I leave a puzzle unfinished?
Guest progress can stay on the same browser. Members get a cleaner history that can be shown in the dashboard and Continue Playing areas.
You can remove old continue items when you know you do not want to finish them.
Can I invite a friend?
Yes. Friends are meant for private room invites and people you actually want to puzzle with.
Jigsaway is not trying to become a public social feed. The friend system exists to make shared tables easier and safer.
Do you allow adult or copyrighted uploads?
No. Private play is meant for your own safe images. Public sharing can be rejected for sexual content, hateful content, copyrighted characters, logos or anything that would be unfair to publish.
Review decisions are there to protect players, creators and the site.
Why does Jigsaway use cookies?
Essential cookies and browser storage keep sign-in, security, privacy choices and saved guest progress working.
Optional Google advertising and measurement code loads only after you choose “Allow all”. Choose “Essentials only” to keep it off, or reopen Cookie settings from the footer if you change your mind.
Who should I contact for a problem?
Use Report Abuse for a puzzle, profile, room or chat message that should be reviewed.
Use Contact for account questions, upload issues, bug reports and anything that does not fit a safety report.